MED e-care Online is optimised for use on Internet Explorer version 11. It is highly recommended that you use Internet Explorer in order to benefit from all the advanced features and optimisations.
A - It is required that your pop-up blocker is turned off or the MED e-care URL for your region is added to the allowed pop-ups.
1) Click on the Tools icon and select Internet Options.
2a) Click on the Privacy tab, and make sure Turn on Pop-up Blocker is NOT ticked. Then click Apply and close the window.
2b) Otherwise click on Settings next to Turn on Pop-up Blocker, type in the correct MED e-care URL for your region and click Add. Close the Pop-up settings and Apply the changes.
B - The browser needs to be set to display the MED e-care Application in Compatibility View mode.
1) Click on the Tools icon, and select Compatibility View Settings.
2) Enter the MED e-care Login URL for your region in the Add this website box, click Add and then click Close.
C - To use the body map, the zoom on your browser must be set to 100%.
1) Click on the Tools icon, then click on Zoom, and click on 100%.